Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours

---

Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours:
by Anne Stanton

---

In just 24 sessions of one hour or less, you will be up and running with Dynamics CRM 4. Using a straightforward, step-by-step approach, this book offers a quick way for you to get started with Dynamics CRM by leveraging real business examples, practice exercises, and big picture theory. In addition to learning how to use the core application, you will develop a deeper understanding of how Dynamics CRM fits into today’s business needs.

Step-by-step instructions carefully walk you through the questions, issues, and tasks most common to Dynamics CRM.

Quizzes and Exercises at the end of each chapter help you build and test your knowledge.

By the Way notes present interesting pieces of information related to the discussion.

Did You Know? tips offer advice or show you easier ways to perform tasks.

Watch Out! cautions alert you to possible problems and give you advice on how to avoid them.

Learn how to…

Orchestrate a successful CRM project

Identify building blocks of Dynamics CRM

Automate processes

Create and manage your business units and users

Use and maintain security roles

Redefine an account

Import new contacts and distribute leads

Create marketing campaigns and capture the results

Convert a lead to an account and contact

Configure your display

Capture contact and activity details

Email directly from Dynamics CRM

Master scheduling

Integrate Dynamics CRM with Microsoft Excel and other applications

Create simple workflows

Customize and add utilities

Publisher: Sams
Page Count: 459
ISBN10: 0672330679
ISBN13: 9780672330674
Cover: Paperback
Media: None
Pub Date: 10/31/2009