Cisco Unified Contact Center Enterprise (UCCE):
by Gary Ford

Cisco Unified Contact Center Enterprise (UCCE): <br>by Gary Ford
Item# 1587141175
List price: $59.99
Softpro Price: $53.99

Cisco Unified Contact Center Enterprise (UCCE) is a complex product that integrates multiple components and can serve a wide spectrum of business requirements. As a result, UCCE can be challenging to configure. In this book, one of the world's most knowledgeable Cisco UCCE consultants brings together all the guidance engineers need to optimally configure and manage UCCE in any environment. The author shares in-depth knowledge that would otherwise only be gained through many years of deployment and troubleshooting.

Readers will find:

  • Multiple standardized and proven configuration examples that eliminate errors and reduce downtime
  • Step-by-step walkthroughs of several actual configurations
  • Solutions for application and agent configuration, scripting, IVR, dial planning, Unified Communications Manager (UCM), error handling, backup, and reporting
  • Comprehensive, detailed coverage of monitoring and troubleshooting UCCE infrastructure
  • Expert guidance on using powerful monitoring tools that are inadequately documented elsewhere

    This book will save readers valuable time and effort throughout platform deployment - and in support and maintenance throughout the life of the system.


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    Publisher: Cisco Press
    Page Count (est.): 287
    ISBN10: 1587141175
    ISBN13: 9781587141171
    Cover: Paperback
    Pub Date: 7/6/2011