Cisco Unified Contact Center Enterprise (UCCE) is a complex product that integrates multiple components and can serve a wide spectrum of business requirements. As a result, UCCE can be challenging to configure. In this book, one of the world's most knowledgeable Cisco UCCE consultants brings together all the guidance engineers need to optimally configure and manage UCCE in any environment. The author shares in-depth knowledge that would otherwise only be gained through many years of deployment and troubleshooting.Multiple standardized and proven configuration examples that eliminate errors and reduce downtime
Step-by-step walkthroughs of several actual configurations
Solutions for application and agent configuration, scripting, IVR, dial planning, Unified Communications Manager (UCM), error handling, backup, and reporting
Comprehensive, detailed coverage of monitoring and troubleshooting UCCE infrastructure
Expert guidance on using powerful monitoring tools that are inadequately documented elsewhere
Readers will find:
This book will save readers valuable time and effort throughout platform deployment - and in support and maintenance throughout the life of the system.
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Publisher: Cisco Press
Page Count (est.): 287
Pub Date: 7/6/2011