STORE INFORMATION

Effective May 1, Softpro.com will focus exclusively on selling OpenBSD and related material as well as books from Intel Press. Although it was our desire to keep going with the online operation after closing our retail store last year, we have found that it is just not viable to do so. We will continue to service our corporate and institutional acccounts on a personal, one-on-one, basis. And, if you choose to do so, we will be happy to fulfill your orders as well. Simply shoot us an email at books@softpro.com or call us at 303-740-7751 and we'll promptly get back to you with a price quote and delivery information. It's been a wonderful 21 years doing business with you, but it's time to move on. Thank you for all your support over the years.




CONTACT INFO



Phone: (303) 740-7751
Fax: (303) 200-7327
Mail: 23726 Currant Drive,Golden, CO 80401

books@softpro.com

books@softpro.com


SECURE ORDERING

All online transactions at the Softpro Books web site are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted form, then decoded when it gets to us.

PAYMENT INFORMATION

Softpro accepts all major credit cards (American Express, Diner's Club, Discover, Mastercard, Optima, and Visa), as well as purchase orders from established corporate accounts. We also accept PayPal.

SHIPPING

We do our best to ship orders within 1 business day. We will let you know promptly if there is any reason to expect a delay. Please note that this applies to shipments to US addresses, and only to business days, when UPS and the US Postal Service is operating.

When shipping 2 or more items, shipping cost calculations are dependent upon items not being noted as out of stock. If an item is noted as being out of stock and 2 shipments are required, then we will notify you and give you the option of waiting until all items are available to be shipped or paying for 2 shipments.

If you order an item that is currently unavailable, we'll do our best to provide you with an estimate of the time it takes to get to you.

Our shipping charges are as follows for US Postal Service deliverable destinations

  • Economy shipping -- Usually US Media Mail. Cost is $4.00 for the first item and $.50 for each additional item with a maximum of $8.00. Transit time is usually 4 to 6 days, but may be longer depending upon your distance from Colorado and whether or not the Postal Service is experiencing particularly large volumes of mail.
  • Standard Shipping -- UPS Ground or US Priority Mail. Cost is $6.00 for the first book and $1.00 for each additional book. We will select the method that we think will be quicker and/or more reliable for you. Should you prefer one over the other, please let us know in the comment field of the order form. If you insist on UPS, and you want your package delivered to a residential address, we may ask you to pay a surcharge (UPS rates to residential addresses have skyrocketed over the years). You can go to UPS Map and type in "80112" to get an idea of the transit time to your destination. Times do not include weekends and holidays. US PRIORITY MAIL usually takes 2 to 3 days (Saturdays included). These same rates apply to US Priority Mail service to APO addresses.

  • Rush Shipments are available within the continental U.S.:
  • Second Day is $18 for the first item plus $5 for each additional item. We commonly use UPS or US Express Mail.
  • Next Day (delivery by the end of day the next business day) is $25 for the first item plus $5 for each additional item. We commonly use US EXPRESS MAIL for this service
  • If you reguire special serivice (e.g. Next Day morning delivery) or have a preference as to your carrier, please select "Pick Up" as your shipping method make a note in the comment field. We will promptly get back to you with pricing and options. Unfortunately, due to the increase costs of air shipments and the varying weights of the product we sell, it is difficult for us to accurately forecast the cost of these shipments. We will do our absolute best to provide you with the best options available.


  • For Canadian addresses, we use US Global Priority mail. The shipping charges will not appear on your initial order; we will promptly reply to you once we have computed the charges, and you will then have the opportunity to accept or reject them.

    Please see UPS's terms and conditions. Note that we cannot guarantee delivery within the specified time frame if UPS suffers an interruption of service. The UPS web site specifies the conditions under which a refund can be provided should a delivery not be made on time.

    We do not accept international orders (with the exception of Canada) because of the cost and reliability of shipping.

    RETURN POLICY

    If the item you receive isn't what you'd hoped for, you may return it for a refund or store credit provided you ship your return within 14 days of your receiving your order, in new condition with any enclosed CDs, diskettes, or software unopened. If you need to return your purchase, please contact Softpro via phone or email. Reference the purchase date, and invoice/packing slip number. Please note that shipping and handling costs are not refundable and that this policy applies only to purchases made via our web site.

    SOFTPRO ACCOUNTS

    If your company has an account with Softpro, we are happy to ship against a purchase order. If you'd like to set up an account, please call us at (303)740-7751 for a credit application and terms.